Our cancellation and refund terms depend on the course type.
Live online (virtual classroom) courses
If MALYOMAR cancels a course
MALYOMAR retains the right to cancel a course up until and including 4 calendar days prior to the start of the course. If MALYOMAR cancels, the customer can transfer to another course, keep the credit on file, or request a full refund. Credits from MALYOMAR's cancellation of a course are good for 90 days upon receipt.
If you cancel
If you cancel your attendance to a virtual classroom course, please notify MALYOMAR customer support immediately at [email protected]. Our policies depend on the calendar days before the start of your course:
- 14 days or more: if you cancel 14 days or more before the start date of your course, you may receive a full refund. Refunds may take up to 10 business days to process.
- 13 to 7 days: no refund is provided, but you receive a credit equal to the exact original purchase amount. Contact our customer support to re-enrol in a new course with the credit on file. The credit must be used within 90 days or it is forfeited.
- 6 days or less: if you cancel six days or less before the start of the course, or fail to attend the course, you will not receive a refund or credit.
In-person courses
If, for any reason, you are not able to attend, MALYOMAR will give you a complete refund up to 21 days before the start date of the course. Cancellations made less than 21 days before the first day of the course forfeit the full course fee. Substitutions are welcome. All cancellations must be received by email to [email protected]. Applicable refunds will be made in the same manner as the original payment was received. MALYOMAR retains the right to cancel a course until 3 weeks before the scheduled presentation date.
Self-study and guided-study courses
Refunds or substitutions will not be issued once the course, learning path, or course materials have been accessed.
Price adjustments
Purchases made may be eligible for a price adjustment credit if the purchase was made within 30 days prior to the change in price. Credits may take up to 10 business days to process and are valid for 30 days upon receipt.
Talk to the MALYOMAR team
Call +20 100 517 4037, WhatsApp +20 111 896 3734, email [email protected], or send us a message. We answer Sunday to Thursday, 09:00 to 20:00 Cairo time.